FAQs

You can find our Woodcessories cases in a number of electronics stores like Media Markt or Gravis :)

Absolutely! We as a company try to keep our ecological footprint as small as possible by shipping CO2 neutral, paying attention to waste separation and recycling and training our employees in the area of sustainability. In addition, we create incentives for our employees to do their bit for nature. For example, we encourage our employees to come to work by train or bicycle instead of by car.

We are particularly proud of this: Woodcessories is completely climate neutral since 2021! This means that we offset all emissions for our entire company from production to shipping.

Together with ClimatePartner, we have calculated the CO2 emissions for our office and our products and created our carbon footprint. To do this, we examined and analyzed every step. In the process, we have optimized some areas and processes so that they are now as environmentally friendly as possible (e.g. shortening transport routes and reducing packaging materials).
Unfortunately, not all emissions can be avoided, so we completely offset them with the help of ClimatePartner by supporting climate protection projects.

If you would like to find out more about the climate protection projects we support, please click here.

Together with our partner 'Trees for the Future' we plant one tree for every Woodcessories product sold. Our focus is not only on planting trees, we want to help improve lives by doing something for the oxygen balance and create better agricultural and living conditions for local farmers.

With our brand Change we also support filia. die frauenstiftung by donating 10% of each sold special edition of our Change Case. This way we can support and strengthen girls and women all over Europe!

You can place your order through a guest account. However, we recommend that you create a user account.

Under this link you have the possibility to create a user account with us. Your future orders will be faster and more convenient, because after registration you can access your order history or view the status of your current orders. In addition, you will not need to re-enter your personal information for future orders.

Here you can create your user account!

If you have forgotten your password, simply click on the "Forgot your password?" function in the login area and enter your e-mail address. We will then send you an email with a link where you can enter a new password for your user account.

Our products can be paid easily and conveniently by prepayment, by purchase on account via Klarna, by credit card (Mastercard/Visa/American Express), by Paypal, by Sofortüberweisung, by Google Pay, Apple Pay, Union Pay and Amazon Pay.

Every order comes with a paper invoice. However, you will also always receive an invoice via e-mail with your order confirmation.

After receipt of payment you will receive an order confirmation by mail. However, if you have not received an order confirmation, please check your spam folder first. If you don't find an email there either, please contact our customer service: hello@woodcessories.com

Simply add your desired product to the shopping cart in our online store and follow the next steps. After you have selected your payment method and completed the order process, you will receive an order confirmation from us by mail.

No, because every unique piece is worth to be packed and shipped by us.

If you did not receive an automatic order confirmation, your order was usually still successful. To make sure that this is the case, just send us an email via hello@woodcessories.com.

In this case, please contact our customer service immediately at hello@woodcessories.com and we will try to cancel the order or correct the incorrect information. However, our order processing is an automated process, so for orders with immediate payment, the shipping order has often already been triggered. Our warehouse also operates independently of our office hours. We therefore ask for your understanding if cancellations are no longer possible due to a package that has already been shipped.

Each of our natural products is completely unique and therefore we can unfortunately offer no other pre-selection except type and color. But we guarantee you a 100% individual and special case!

Have you already looked at the FAQs on the corresponding product page? There you will find more details about individual products. If they don't help you, feel free to send us an email at hello@woodcessories.com!

No, and that is exactly what makes our products! Each product is truly unique and will only exist once in the world. Since we work with natural materials, which always have different grains and structures, each accessory is individual in its look and feel.

Your Woodcessories product does not require any special care. Even normal weather conditions, such as rain showers, do not affect your unique piece. However, it should be protected from strong moisture, heat, cold or sunlight. Even if the wood and organic material is treated with several layers of wax, it is a natural product that can be negatively affected by extreme weather conditions.

How does my Woodcessories product behave in rain and wet conditions? All wood and stone elements of Woodcessories products are waxed and coated with a natural varnish layer that is not affected by e.g. sweat. The treatment makes our accessories stable and weather resistant. Splash water is no problem for our products, but wood, stone and especially our biomaterial are natural products and therefore long contact with water should be avoided.

On the one hand, our company philosophy and the cooperation with Trees for the Future contribute a great deal to supporting our nature. On the other hand, we pay close attention to sustainability in our materials and packaging. Our wood comes from controlled, sustainable forestry and our Bio Cases are made from agricultural residues. We take wheat & straw (which would otherwise just be burned during production) and turn it into cool phone cases. It is even a recycled product: because our customers can send their used cases back to us and we make new cases out of it. Another important aspect: Quality! We make sure that all our products are of extremely high quality, because only a product that lasts for many years or even decades is sustainable.

We guarantee controlled production with partners we know and trust 100%. All companies we work with follow our ecological and ethical standards and we regularly check the production conditions. It is important for us to know where our products come from! More information about the production process can be found at About Us.

We pay attention to maximum sustainability in the production of our products. All woods used are tested and come only from sustainable forestry. In addition, we plant a tree for every product sold with the organization Trees for the Future (TFTF). All our packaging is 100% recyclable.

All products have a natural origin! We use only real wood and real stone. Both raw materials are mostly sourced from Germany, America and Asia. All wood comes from sustainable forestry. Even the slate comes from sustainable sources and is mined in an environmentally friendly way.

Our bio Cases are made of our own developed bio granulate from agricultural residues, such as wheat and straw, but also from organic plant starch (PLA). PLA is one of the bioplastics that are made from renewable raw materials, i.e. biobased as well as compostable. Our innovative bio material can also be recycled in our production and thus saves important resources!

You can find more information about all materials at Our materials.

All our Woodcessories products are completely vegan and made from natural materials.

In addition to Germany, we deliver to many other countries, such as: Great Britain, France, Italy, Austria, Poland, Switzerland, Spain, Czech Republic, USA. For a complete list of shipping destinations, please see the shipping information.

Your new Woodcessories darling will reach you within 1-4 business days (for the payment method 'prepayment' the day after the customer's payment instruction counts; for other payment methods the day after contract conclusion). You can find more information about the shipping time in the shipping information. If there are any delays, you can always contact our customer service at hello@woodcessories.com.

Within Germany we ship for 3,99€! Depending on the shipping method we ship within Europe from 6,99€. More detailed shipping options and shipping costs can be found in the shipping information.

Sure, we send everywhere.

In order to ensure that your ordered model arrives quickly and flawlessly and that we guarantee you the best possible shipping method, we use different service providers, such as DHL, UPS, ParcelOne and Fedex, depending on the country and shipping option.

Yes, you will receive your personal tracking number in the shipping confirmation with which you can check the shipment status of your order at any time. If you have not received this, please contact our customer support.

For deliveries to the UK and other countries outside the EU, additional customs duties may apply and therefore unexpected additional costs may be incurred. The amount of customs fees depends on the value of your order. We ask for your understanding that we do not take over these costs.

If something is wrong with your order or you have ordered the wrong size/color, you can of course return your delivery to us within 14 days. You can find all the information on our returns page. Usually this can take up to 2 weeks, but we apologize for any delays and assure you that we will always do our best to send you your replacement or refund your money as soon as possible.

We have decided not to offer free returns for environmental reasons. We do not want to encourage the already large mass of parcels and accumulation of packaging waste and hope to ensure that only defective or otherwise faulty orders are returned. However, Woodcessories will of course cover the return shipping costs for defective products.

What is the return address? Please send your return to:

Dennis Hofmann c/o LiveSteil GmbH
Middelicher Straße 305, Hall 4e
45892 Gelsenkirchen

Once we receive your return, it will be processed. Depending on the shipping time and number of returns, the refund may take up to 14 days after receipt of the goods. We apologize for any delays and assure you that we will always try to refund your money as soon as possible.

We are very sorry that you have a problem with your product. In our returns portal you can register the return and describe the defect to us. Please also upload a picture of the defect so that we can take care of your complaint as soon as possible and find a solution!

Click here to go to the returns portal!

The protection of all personal data is particularly important to us. We use your data exclusively in accordance with the statutory provisions. You therefore have the right to information or correction of your data at any time in accordance with the legal requirements. For the use of this data for advertising and market research purposes, as well as for offers and activities by e-mail, we obtain your express consent, for example, during the ordering process. Your consent to the use of data can be revoked at any time with effect for the future. You can find detailed information about data protection in our privacy policy.
The Woodcessories online store has the highest security standards. All orders are processed via secure and proven SSL encryption methods.