This is already my second case. Top quality again. Everything fits perfectly. Now it even comes with a little fabric pouch. Awesome.
You guys are just great. Keep up the good work.
Thank you so much
Return an Order
You want to return an item?
You have ordered from us, but you do not like the product or you have received a damaged item? No problem!
We make returns easier
We have moved away from paper return receipts. The following link will take you to our returns portal where you can use your order number and email to process your return & exchange online.
FAQ: Our Returns Process
You can return your ordered items to us within 14 days of receipt. To do so, simply submit a return request through our returns portal.
Please make sure that all undamaged returned items are sent back to us unused, in their original condition, and in their original packaging. Of course, it’s perfectly fine to briefly pick up and test a product (just as you would in a store). However, please do not use items you plan to return in your daily life.
If you don’t like a product or have changed your mind, you, as the buyer, are responsible for the return shipping costs. Why do we do it this way? In online retail, one in six orders is now returned. This has significant consequences for our climate. We want to counteract the trend of taking free returns for granted, and we ask you to join us in rethinking your shopping habits and making more conscious purchasing decisions.
We're sorry to hear that! If an item is damaged or defective, we will, of course, cover all shipping and return costs. Important: Please do not simply send the product back; instead, contact us first by email at "hello@woodcessories.com." We will then promptly arrange to send you a replacement or refund the full purchase price.
As soon as we’ve received your return, we’ll send you a confirmation of receipt via email. After a brief inspection of the merchandise, we’ll refund the corresponding amount using the payment method you originally selected. The entire processing and refund typically takes a maximum of 14 days. (For further legal details, please see our Right of Withdrawal Policy).
If you purchased your Woodcessories product through Amazon, the entire return process is handled directly through Amazon. To do this, please log in to your Amazon account, go to “My Orders,” and select “Return or Replace Item” next to the relevant item. Amazon Customer Service will help you with all the next steps quickly and easily. We do not have access to the Amazon returns system.
We're happy to help! Just send us an email at: hello@woodcessories.com